NEWS RELEASE: RMG Consultants, Inc., 20 December 2013, Chicago
RMG Town Hall 2: Discovery, e-Books, Demand-Driven
Acquisitions at RMG’s Annual Presidents' Seminar:
The View from the Top
Friday January 24, 2014, 2:00 p.m. - 4:00 p.m.
ALA Midwinter Conference, Philadelphia
Pennsylvania Convention Center Room
industry companies/executives expected at RMG's 2014 Town
Hall 2 to address a Vision for an emerging “Library
Content Services Model” fulfilled by cross-industry
• Library Management Services platforms and other ILSs
• Content Providers
• Discovery Services
to help libraries — especially public libraries —
adapt and leverage new paradigms
for improved ROI on content, technology, and HR include the
(Paul Cope), Baker&Taylor (George Coe), BiblioCommons
(Patrick Kennedy), BiblioLabs (Mitchell Davis), Bilbary
(Tim Coates), EBSCO (Brian Duncan), Ex Libris, Infor
(Ann Melaerts), Ingram (Joyce Kokut), Innovative Interfaces
(Satyadeep Prasanna), OCLC (Robin Murray), Overdrive (Steve
Potash), Polaris (Bill Schickling), ProQuest (Kevin
Sayar), LibLime (Patrick Jones), SirsiDynix (Bill Davison),
The Library Corporation (Gar Sydnor), 3M Cloud Library
(Matt Tempelis), Random House (Skip Dye), VTLS (Vinod
Skip Dye, Random House's Vice
President of Library and Academic Marketing, will
make kick-off comments on Town Hall themes.
NYPL’s James English will explain "Library
Simplified" — an
ILMS-funded project involving 10 U.S.public
library systems that "… will use its grant to
collect and analyze data on user experiences; identify
opportunities for improvements; and design, test, and
employ new tools, which will be made available to
Continuing last year's RMG 2013 Town Hall
focus on the transformational impact of e-Books
on libraries, RMG once again announces a roundup of key
ILS, Discovery, and e-Book vendors from the global library
industry for a big tent discussion on the urgent need for
libraries to provide customers with easier, simpler, and
satisfying user experiences to find and use licensed and
open e- and p- content.
RMG’s industry challenges are:
• To Public Libraries, in the form of e-book strategic
• To Library industry Content,ILS, Discovery,
and library automation vendors, to fulfill
vision statements for radically improved delivery of
e- and p- content
(including demand-driven acquisitions) to public
libraries and their customers.
Statements for Public Library Customer Services and
The Library provides its readers, viewers, listeners,
gamers, and tactile users with the content they want in
the languages and formats they prefer: print,
electronic, audio, multimedia, interactive, tactile.
1. Single-search discovery of relevant content in all
formats (print, electronic, audio, multimedia,
interactive, tactile) and languages to
granular levels, e.g. article - chapter - quotation
- verse - image
1.1 Library-owned, licensed, rented, and borrowed
1.2 State-library provided databases and other
1.3 Government documents
1.4 Open e-content from curated sources, including:
curated web sites,Digital Public Library of America,
Internet Archive,Project Gutenberg, others
1.5 Commercially provided content available through
pay-on-demand arrangements between suppliers and
libraries for purchase and rental of
• e- and p- books available through arrangements for
Patron Driven Acquisitions (PDA) and Demand
Driven Acquisitions (DDA)
• Articles and chapters available through PDA/DDA
2. Fulfillment of Customer’s one-click request to
2.1 Hold p- and other physical items for pick-up at
the Library, or delivery
2.2 Download e-content to customer’s designated
• Including Library owned and rented content acquired
and delivered on demand (PDA/DDA)
2.3 Schedule reading, viewing, listening, and customer
support sessions with needed devices, facilities,
and staff at the Library
2.4 Request fulfillment through Interlibrary Loan
3. Options for Customers’ demand-purchase/rental and
download/delivery of e- and p- resources not otherwise
available from the Library
4. Customer relations management and services that
maintain profiles and alert users about new resources,
library events and programs, etc.; and seamlessly
manage customers’ use, borrowing, purchase, and rental
e-Book Strategic Planning Questions for Public
(1) Do you believe that digital textbooks are coming
to your local schools, colleges, and universities?
(2) Do you believe they will provide e-readers
(e-reading devices) to students?
(3) Do you believe digital textbooks in your local
schools will impact the expectations of public library
(4) Do you know how many of your registered library
users have smartphones, e-readers, tablets, or laptops?
(5) Do you know how many households in your area of
service have smartphones, e-readers, tablets, or laptops?
(6) Do you believe that smartphones, e-readers,
tablets, or other portable devices that can read e-books
will be as common in homes as PCs or TVs?
(7) Do you believe that most of your registered users
– or households in your area of service -- someday will
have portable devices that can read e-books?
(8) Do you believe that e-reading of e-books,
e-newspapers, and e-magazines will become as common as
today’s reading of printed books, newspapers, and
(9) Do you believe that people who use their
smartphones, e-readers, tablets, or laptops every day will
want to read e-books and other publications in
(10) Does your library have enough WiFi capacity
(bandwidth) for users to connect their portable devices
(smartphones, laptops, tablets, e-readers) to the
Internet, to browse the web, and download e-books?
(11) Does each of your library buildings have enough
WiFi access points and bandwidth to accommodate the
connection of at least one portable device per
(12) Do you know how many occupants with portable
devices the WiFi service in each library facility can
(13) Do you know how many of your users’ interlibrary
loan borrowing requests could be filled by downloading
(14) Do you believe your customers might like the
option of downloading e-books to fill their interlibrary
loan requests -- to their smartphones, e-readers,
tablets, and laptops, or to e-readers loaned to them
by the library?
(15) Do you believe the arrival of digital textbooks
might present opportunities for strategic partnerships
among schools and libraries that would benefit
library patrons and students, and the community at
(16) Do you believe the library should be concerned
about the “e-Reader Have-Nots” who don’t have e-readers,
tablets, or laptops?
(17) Do you believe the library should lend e-readers,
tablets, or laptops to users – for library use or
(18) How much would it cost to provide an e-reader for
every seat in your library, and enough WiFi and
Internet bandwidth to connect users
for downloading e-books and searching the Web?
(19) Imagine how your library would look with happy
readers in comfortable chairs and sofas, enjoying e- and p-
books, newspapers, and journals – more
library-like than a Starbucks or Barnes and Noble,
with staff roaming to help them with e-devices.
Would your library be more inviting if those crowded
tables and desktop PCs were replaced with really
comfortable and private reading spaces – with
handy power sources for readers using personal and
library-loaned e-readers, tablets, and laptops?
Is it time to replace those open shelves in prime
locations, packed with reference books and telephone
directories, with inviting reading spaces?
(20) The ALA Washington Office on November 15, 2012,
reported the results from 75,000 respondents to a survey
of U.S. public library OverDrive websites
sponsored by e-book distributor OverDrive with the
American Library Association’s Office for
Information Technology Policy.
The online poll, which focused on library e-book
readers, found that patrons surveyed purchased an average
of 3.2 print and e-books per month, and that the
majority of respondents would consider purchasing
books discovered on a library website.
• 57 percent of respondents say the public library is
their primary source of book discovery
• 35 percent of patrons purchased a book (both print
and e-book) after borrowing that title
• 53 percent would consider purchasing books
discovered on library website
• 44 percent say digital book purchases have increased
in past six months
• Do you believe your library website should link
users to vendors’ websites for e-book purchase or rental?
• Do you believe your users would like the opportunity
to purchase/rent personal copies of e-books for themselves
or others through links from the library’s web
site to e-book suppliers?
• What are some Pros and Cons?
• How would you compare this to your library’s gift
shop and discarded book sales?
• Do you believe offering your users options to
purchase/rent e-books through the library’s website –
particularly best selling e-book titles
not available through the library’s e-book plans
-- would damage the tradition of free public
• Do you believe this might jeopardize public library
(21) Do you believe there might be advantages to users
for your library to buy/rent p- and e-books on demand
to fulfill readers’ interests?
• For example, purchasing/renting best-seller e-books
through arrangements for PDA (“Patron Driven
Acquisitions” or “Demand Driven Acquisitions” –
• A way this might work would be for your e-book
suppliers to provide metadata for your online public
access catalog, so that users could discover and
request e-book titles in addition to those available
through the library’s e-book plans. Users could search the
OPAC and request e-books that would be downloaded
to them – so seamlessly that users might not even be
aware of the behind-the-scene PDA/DDA arrangements for
the library to purchase/rent requested items in
real time -- of course with budget controls.
• Perhaps there could be similar arrangements for
p-books not owned by the library, that could be
shipped overnight for users to pick-up at
• Do you feel strongly enough about this to ask your
content providers to develop these kinds of PDA/DDA
capabilities and arrangements with you?
(22) Do you believe these changes are ever going to
(23) How best can your library prepare to offer these
kinds of services? How can you acquire the skills,
capabilities, and infrastructure that
• Partnerships with content suppliers and other
• Other alliances?
• Staff Development?
• New Hires?
• Grow internally?
• Really good planning?
(24) What should public libraries do, in an “Age of
e-Reading,” to attract citizens to the library, its e- and
p- resources, and its web sites?
(25) Has your library joined the ReadersFirst
initiative (http://readersfirst.org) to improve e-book
access and services for public library
2013 Seminar reinforces principles of the ReadersFirst
initiative (http://readersfirst.org) and builds on themes
addressed in previous RMG seminars.
1995 - The Digital Library
1996 - What Business Are We In?
1997 - Re-Engineering the Library Industry
1999 - Will E-Books ‘Change the Game’ For Libraries?
2009 - Starting Over: Re-Inventing the Integrated
Library System and the Library Automation Industry
2012 - Invasion of the Customer Snatchers into a
Saturated and Content-Driven ILS Marketplace
RMG’s Annual Presidents’ Seminars (The View from the
Top) at ALA Midwinter Conferences invite global
ILS company and other library industry executives
to focus on initiatives and trends that impact
libraries. Rob McGee develops the topics and
themes, and leads these seminars. The seminar is
open to all – librarians and vendors – to
encourage dialogue on topical issues and concerns.
RMG Consultants, Inc. is an information technology
consulting firm specializing in team-based enterprise
learning processes for IT planning
and procurement projects and IT Strategic
Planning for libraries and Higher
Education institutions. RMG helps libraries identify
and take advantage of digital opportunities to
re-engineer customer services, processes, workflows, and