About RMG


RMG Consultants, Inc. is a library and higher-education technology consulting firm that has worked with more than a thousand institutions and library organizations worldwide to plan, procure, and implement new technologies, buildings, systems, and services. RMG’s projects have addressed technology needs of consortia, schools, colleges, universities, and statewide and higher education systems throughout the U.S. and abroad, including dozens for national libraries and state library agencies.

Founded in 1980 to assist libraries to plan, procure, and implement computer-based systems and services, RMG Consultants, Inc. serves clients from our main office in Chicago as well as through RMG Information Consultants in Melbourne, Australia.

RMG has extensive experience with public libraries and consortia in planning and buying ILSs, including ILSaaS – Integrated Library System as a Service.

RMG provides consulting services for library IT strategic planning, strategic planning, and technology planning and procurements and system implementations for public, state, and academic libraries and higher education institutions. We help plan and implement technologies that meet specific local requirements. We prepare project plans and budgets that are easily understood, and we assist our clients to represent and "sell" project recommendations.

RMG understands the environments in which public libraries and consortia operate and the issues they face in developing and implementing long-range strategic and technology plans. We are sensitive to the political and financial issues related to such projects, and to the potential organizational changes in culture, management, support, and staff development that libraries face in meeting the challenges of providing services in the constantly changing technology and information resources environments.

RMG incorporates change management techniques and team-based processes to gather data, set directions, and identify needed facilities, services, and technologies. Once needs are agreed upon, RMG designs and conducts planning and procurement projects as team-based enterprise learning processes to achieve best-value outcomes.

In over twenty-five years of consulting, RMG has developed best practices and methods for group-based processes that deliver plans via consensus. We have constantly refined a comprehensive set of methodologies, tools, templates, and processes for strategic planning and IT strategic planning through extensive project experiences in complicated government environments with institutions and organizations in university, national, state, county, and city environments. We have consulted with some of the largest library organizations in the world, including the Library of Congress, the National Libraries of Australia and New Zealand, some of the largest community colleges, universities, and higher education systems in the U.S., Australia, and New Zealand, and many state library agencies including those of Alabama, California, Florida, Indiana, Michigan, Oregon, North Carolina, Ohio, Washington, South Dakota, and more – see RMG’s Client List submitted by separate email as a pdf. RMG has consulted with the largest public libraries in the U.S. and hundreds of small and medium-size ones; and with library automation consortia throughout the U.S., of all types and sizes.

RMG provides long-range technology forecasting and assessment to help clients understand as completely as possible the impact of technological, cultural, financial, political, and organizational change on the nature, role, and services of library operations.

We continuously refine RMG’s consulting skills through a wide-ranging series of library industry and higher education projects, in which we leverage and increase our knowledge-base and know-how.

RMG’s APPROACH TO WORKING WITH CLIENTS


RMG's approach is to work directly with the personnel who make or are affected by decisions. Our methodologies are based on organizing and directing groups of library staff and others to review and understand alternatives to meet project goals. RMG is aware of the issues that face libraries as they consider the many technologies and products for library automation; we emphasize education and planning to prepare our clients to make informed decisions and choices.

We assist our clients to assess the needs for Next-Generation Integrated Library Systems (NGSs) within the strategic context of other systems, services, and infrastructure. We work with clients to assess the direct and indirect costs of ILS migrations, including investments beyond those of ILS software, hardware platforms, and vendors’ implementation services.

RMG’s recent RFPs and RFIs (Requests for Information) have solicited responses from both ILS and Discovery Service (DS) vendors and for RFID/AMH and new e-book management and cloud library solutions, in order to provide clients with understandings of how the systems, services, and interfaces of the latest library industry offerings are related and different, and their comparative costs and different implementation requirements and related workflows. Our goal is for clients to learn about the latest solutions and how they may be leveraged to provide enhanced customer services and library efficiencies.

We have in-depth experience in the kind of complex and demanding analysis required for our services. RMG is skilled in the techniques of formal and informal data collection using data collection instruments, interviews, group meetings, focus groups, and highly structured onsite visits. RMG has developed techniques that combine methodologies from systems development and analysis with those of group process such as top-down structured interviewing and walk-throughs of operations. We are experienced in working with client teams and third-parties (e.g., city, county, and institutional IT, legal, and purchasing departments) and have teamed with architectural firms for new building and library master plan projects RMG has developed sophisticated methods of data gathering and analysis of configuration and cost information from the library automation industry.
RMG designs and conducts projects as enterprise learning processes to best-fit clients’ needs and achieve best-value outcomes. We are mindful of the basic need to reach consensus through mutual understandings. During our site visits, we work to this end.